MPTA's Payment Committee is continually meeting with health care professionals and various insurance companies throughout the state of Michigan to keep our members notified of any changes coming and to advocate for our physical therapy professionals. As a benefit to our membership, MPTA members are notified immediately of any policy changes or deadlines to an insurance plan or group.

Not all Payment questions can be treated the same way. Please email mpta@mpta.com if you have a specific question as it relates to Payment.

Payment News:
 

The MPTA Patient Advocacy Action Center Portal is now available!

posted: February 07, 2017

The MPTA Patient Action Center portal is now available!  This portal will allow patients to quickly and easily write letters to BCBSM about their negative experiences.  CLICK HERE to access the portal.

If your patients experience delays or other barriers to necessary care because of eviCore, they should be encouraged to call the number on the back of their ID card.  If the BCBSM Customer Service Representative determines it is a complaint/grievance, they will forward it according to BCBSM procedures. 

You should also encourage them to access the MPTA Patient Advocacy Action Center portal.  This will allow patients to use a template letter or customize their own letter, and will allow us to track the scope and extent of the problem.  BCBSM may follow-up with patients about their experiences, so please prepare them for that possibility and encourage them to freely share their frustrations.

MPTA is especially concerned about the potential for errant determinations of medical necessity by eviCore, who is required to ensure their determination is consistent with general Medicare standards.  According to BCBSM: “If at any time there is a dispute with the meeting of medical necessary, the provider can always request an appeal; for pre-auth the appeal goes to the MA PPO area for appeals at BCBSM and will be reviewed in full.”  Please email mpta@mpta.com to let us know how frequently you are using this appeals process and whether you feel it is timely and effective.

Please also contact MPTA if you are experiencing problems with your Provider Category (A, B, or C).  We have heard from members who have been mis-categorized and are being subject to unnecessary procedures with eviCore.


Important Payment Resources

Medicare Resources

Medicare Claims Update

Fiscal Intermediaries (FI's) process Medicare claims for services provided in facilities such as Hospitals, Skilled Nursing Facilities (SNF's), Outpatient Rehabilitation Facilities (ORF's), and Comprehensive Outpatient Rehabilitation Facilities (CORF's). These FI's have web sites that provide a vast amount of information regarding Medicare coverage and billing. Your billing office will know the identity of the FI that processes your claims.

United Government Services (UGS) is the largest Medicare Part A Intermediary processing over 30 million claims nationwide each year. UGS serves customers in (insert association's state MI or WI) as well as many other states. The following UGS website contains valuable information that includes: the publication "Physical Therapy, Occupational Therapy and Speech-Language Pathology Outpatient Services Educational Update", Frequently Asked Questions (FAQs), Local Medical Review Policies, Medicare Memos (the monthly newsletter from UGS), links to Centers for Medicare and Medicaid (CMS) websites and more.

Medicare Links

We can help the way your association works. click here.Website Design and Management by: